VoIP phone systems, also known as internet-based phones, have been steadily replacing cumbersome landline systems across offices in Nampa, Idaho and around the country.
Long gone are the call quality issues and “tin can” sound that kept companies from moving to Voice over Internet Protocol over a decade ago. Improvements in broadband connections and cloud-based software have now made it impossible to tell whether someone’s on an analog phone line or an internet-based one.
Connect2Geek’s VoIP Services have been in high demand by Nampa businesses as they discover they have more features for less costs when making the switch to VoIP. It also hits our “sweet spot” of helping growing businesses take advantage of all the technology benefits large corporations enjoy for much less.
Beyond the cost savings that come from using VoIP, there are a number of customer support advantages that can help you convert and retain more customers. Let’s find out what they are!
How VoIP Can Help You Gain & Retain Customers
Customer retention is vital to any business because typically 80 percent of a company’s profits come from 20 percent of their customers. If clients are having a hard time reaching their account representative, they may end up going to a competitor.
Having a fluid line of communications for customers and a way to efficiently handle calls when someone is away from their desk are factors that go into fostering your client relationships to ensure you clients stay happy.
71% of lost customers are due to poor customer service.
So, how can having great VoIP services boost your customer support capabilities? Here are five ways they can make a positive impact.
1. Route Your Callers Quickly
Using the Auto Attendant feature that VoIP phone systems offer can help customers reach the right person’s desk quickly by “pressing 1 for sales, 2 for support” etc..
You also control the greeting to ensure it’s friendly and helpful 100% of the time, include a warm “Happy Holidays” in there when you like, and automatically have an afterhours version of your phone greeting.
2. Use Great Hold Music
Nothing puts a customer in a good mood while waiting on the phone like an upbeat tune. VoIP makes it simple to add features like hold music, which would typically cost more on a landline-based system. Use the power of sound to put your customers in a great mood and be glad they called you.
3. Quickly Read to Prioritize Messages
Your sales manager has been on the road and gets back to find several voicemails. He might have to listen to each one separately, taking up valuable response time, unless… you use a voicemail to text feature that many VoIP systems have.
This feature automatically transcribes the voicemails and either emails or texts them, meaning your sales manager can scan them quickly to see which of those were customers wanting to place an order.
4. Get Your Calls Anywhere
You’re no longer tied to a desk to get your calls. If you happen to be out of the office, your VoIP number can be easily answered on your mobile phone, meaning clients get more You when they need you and less “leave a message.”
Other advantages of VoIP’s ability to be accessed from any device are:
- Business resiliency in case of a power outage or natural disaster
- Ability to offer flex-time or remote working arrangements
- Less hardware to purchase
- Ability to use just one number with clients that can act as both a desk and mobile number
- No phone lines to work around when rearranging your office
5. Call Routing to Never Miss a Call
If a customer is having a technical issue, they usually want to reach someone right away. VoIP has smart call routing that will take them to another team member if the one they’re trying to reach is unavailable. This gets them the assistance they need, when they need it.
Get a Free Demo of VoIP Services from Connect2Geek
Have you been thinking of switching to VoIP for your Nampa area business, but aren’t sure they’ll give you everything you need? Get all your questions answered with a free demo from Connect2Geek.
Take a look at what VoIP can do for you, just call 208-468-4323 or contact us online.